Name	Purpose	Location	Category
8x8	Software Provider	USA
8x8 International	Software Provider	Australia
8x8 International	Software Provider	Singapore
8x8 International	Software Provider	Romania
8x8 UK	Software Provider	UK
Alchemer	End user surveys	USA	Customer Support
Amazon Web Services	Cloud Service Provider	USA, Canada, Brazil, UK, EU, Singapore, Australia	Cloud Infrastructure
Amplitude	Software Provider	USA
Calabrio (Teleopti)	User stats	USA, EU, China	HR & People
Cognigy	ICA: Intelligent Customer Assistant. Automated chatbots and flows	EU	AI & Machine Learning
Creovai	AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams	USA, Europe, Latin America	AI & Machine Learning
Cronofy	User Calendars	USA, EU
Descope	For CPAAS users only, Login/Email and password stored and processed in the US	USA	Cloud Infrastructure
Dstny (Qunifi Limited)	Microsoft Teams media integration	USA, UK, Australia	Automation & Integration
Google	Natural Language Processing (sold as Virtual Agent), client UI stats	USA	AI & Machine Learning
Inference (part of Five9)	Any PII passed on media in IVR	USA	Customer Support
Microsoft Power BI	CPAAS	USA	Cloud Infrastructure
Movate	Outsourced service for 8x8's global tier 1 technical support	Costa Rica	Professional Services
Oracle America, Inc. (Oracle Cloud Infrastructure)	Full stack deployments in various regions	USA, Canada, Brazil, UK, EU, India, Australia
PCIPAL	PCI Card data	USA, UK
SpinSci	EHR integrations to products such as Epic and Athena	USA	Automation & Integration
Sutherland Global Services	Outsourced service for 8x8's global tier 1 support	Philippines	Professional Services
Verint	Verint® Monet Workforce Management	USA	HR & People

Data Processing Locations

USA

9 sub-processors

Australia

1 sub-processor

Singapore

1 sub-processor

Romania

1 sub-processor

USA, Canada, Brazil, UK, EU, Singapore, Australia

1 sub-processor

USA, EU, China

1 sub-processor

Frequently Asked Questions

How many sub-processors does 8x8 use?

8x8 uses 23 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are 8x8's main sub-processors?

8x8's sub-processors include 8x8 (Software Provider), 8x8 International (Software Provider), 8x8 International (Software Provider), 8x8 International (Software Provider), 8x8 UK (Software Provider), and 18 more.

Where does 8x8 process data?

8x8's sub-processors are located in USA, Australia, Singapore, Romania, UK, USA, Canada, Brazil, UK, EU, Singapore, Australia, USA, EU, China, EU.