Question 1

How many sub-processors does Customer Service Support and In App Ticketing System use?

Accepted Answer

Customer Service Support and In App Ticketing System uses 14 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Customer Service Support and In App Ticketing System's main sub-processors?

Accepted Answer

Customer Service Support and In App Ticketing System's sub-processors include Apple (AIHelp uses the Apple service to send push notifications for mobile applications that have integrated with the AIHelp IOS SDK.), Cloudflare (Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.), Discord (Allows the Customer to engage with their End users through AIHelp using the Discord platform.), Google (Provides translation features within the AIHelp dashboard for multilingual support.), Google (Provides generative artificial intelligence and natural language processing services.), and 9 more.

Question 3

Where does Customer Service Support and In App Ticketing System process data?

Accepted Answer

Customer Service Support and In App Ticketing System's sub-processors are located in United States, Japan, United Kingdom.

Name	Purpose	Location	Category
Apple	AIHelp uses the Apple service to send push notifications for mobile applications that have integrated with the AIHelp IOS SDK.	United States	Communication
Cloudflare	Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.	United States	Cloud Infrastructure
Discord	Allows the Customer to engage with their End users through AIHelp using the Discord platform.	United States
Google	Provides translation features within the AIHelp dashboard for multilingual support.	United States	Analytics & Monitoring
Google	Provides generative artificial intelligence and natural language processing services.	United States	AI & Machine Learning
Google	AIHelp uses the Google push service to send push notifications for mobile applications that have integrated with the AIHelp Android SDK.	United States	Communication
International Business Machines	AIHelp uses IBM's cloud infrastructure to host its production data and systems, ensuring secure and reliable operations.	United States	Cloud Infrastructure
Line	Allows the Customer to engage with their End users through AIHelp using the Line platform.	Japan
Mailgun Technologies	For email-based support, all incoming and outgoing emails are processed by the Mailgun messaging engine. These emails contain the support dialog with the end user and may contain personal data.	United States	Communication
Meta	Allows the Customer to engage with their End Users through AIHelp using the WhatsApp platform.	United States	HR & People
Meta	Allows the Customer to engage with their End Users through AIHelp using the Facebook platform.	United States
OpenAI	Provides generative artificial intelligence and natural language processing services.	United States	AI & Machine Learning
Telegram Messenger LLP	Allows the Customer to engage with their End users through AIHelp using the Telegram platform.	United Kingdom
Twilio	Allows Customers to communicate with their End Users via Voice and SMS.	United States	Communication

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