Name	Purpose	Location	Category
Amazon WebServices	Hosting of all data in Aircall product.	USA	Cloud Infrastructure
Atlassian	Ticketing, chatbot systems for assistance.	USA	AI & Machine Learning
Datadog	Monitoring for provided services/security purposes. The security tracking software provided by Datadog monitors our customers' activity.	USA	Analytics & Monitoring
Deepgram	Generation of transcription from call recordings.	USA	Engineering
ElevenLabs	Provision of inputs for AI Voice Agent.	USA	AI & Machine Learning
Gladia	Generation of transcription from call recordings.	France	Engineering
Intercom	Ticketing and customer support services.	USA	Customer Support
Looker	Data visualization and sync.	Germany	Analytics & Monitoring
Microsoft Azure	Generation of conversation insights from voice transcriptions.	USA	Communication
PartnerHero	Ticketing and customer support services.	USA/Romania	Customer Support
Pusher	Data visualization and sync.	UK / USA	Analytics & Monitoring
Ribbon	Call authentication/verification, call security and call-routing control.	USA	Security & Identity
Rudderstack	Data visualization and sync.	USA	Analytics & Monitoring
Startree	Data visualization and sync.	USA	Analytics & Monitoring
Twilio	Voice transmission services. Twilio provides services that allow switching calls between the PSTN and VoIP environment.	USA	Communication
Zendesk	Ticketing and support-related services.	Ireland / USA	Customer Support

Data Processing Locations

USA

11 sub-processors

France

1 sub-processor

Germany

1 sub-processor

USA/Romania

1 sub-processor

UK / USA

1 sub-processor

Ireland / USA

1 sub-processor

Frequently Asked Questions

How many sub-processors does Aircall use?

Aircall uses 16 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Aircall's main sub-processors?

Aircall's sub-processors include Amazon WebServices (Hosting of all data in Aircall product.), Atlassian (Ticketing, chatbot systems for assistance.), Datadog (Monitoring for provided services/security purposes. The security tracking software provided by Datadog monitors our customers' activity.), Deepgram (Generation of transcription from call recordings.), ElevenLabs (Provision of inputs for AI Voice Agent.), and 11 more.

Where does Aircall process data?

Aircall's sub-processors are located in USA, France, Germany, USA/Romania, UK / USA, Ireland / USA.