Blitzz

blitzz.co &nearr;AI/Remote Support

Blitzz provides AI-powered visual remote assistance to resolve customer issues using live video, AR annotations, and screen sharing.

17sub-processors

HeadquartersUnknown

Founded2017

Size51-200

MarketB2B

PublicPrivate

ProductsVisual Remote Assistance, Visual Remote Inspections, Co-browse, Integration with Salesforce, Integration with ServiceNow, Integration with Zendesk

View source page &nearr;

By Category

Communication6

Cloud Infrastructure5

AI & Machine Learning2

Analytics & Monitoring2

Customer Support1

Payments & Billing1

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services	Used on a limited basis for select supporting services such as analytics and compute. Does not host core Blitzz application data.	United States	Cloud Infrastructure
Anthropic	AI model provider powering intelligent features such as AI Knowledge Base, agent assistance, and automated troubleshooting within Blitzz products.	United States	AI & Machine Learning
Daily	Video calling infrastructure for select use cases, including Blitzz Cobrowse sessions.	United States	Cloud Infrastructure
Firebase Analytics	Mobile and web application crash reporting and diagnostics.	United States	Analytics & Monitoring
Freshworks	Internal customer relationship management and support ticket tracking.	United States	Analytics & Monitoring
Google Cloud Platform	Used on a limited basis for select data storage and processing services. Does not host core Blitzz application data.	United States	Cloud Infrastructure
Google Workspace	Internal email, cloud storage, and productivity tools for Blitzz operations.	United States	Cloud Infrastructure
HubSpot	Customer relationship management, marketing automation, and sales engagement.	United States	Customer Support
Mailchimp	Email marketing and campaign management for customer communications.	United States	Communication
Microsoft	Primary cloud infrastructure provider (Azure). Hosts all Blitzz SaaS applications and stores the majority of data processed and transmitted through Blitzz services.	United States	Cloud Infrastructure
OpenAI	AI model provider powering intelligent features such as AI Knowledge Base, agent assistance, and automated troubleshooting within Blitzz products.	United States	AI & Machine Learning
SendGrid	Transactional email delivery. Handles programmatically triggered emails such as notifications and alerts sent from Blitzz applications.	United States	Communication
Sinch	SMS delivery for Canadian phone numbers.	—	Communication
Slack (Salesforce)	Internal team communication and collaboration.	United States	Communication
Stripe	Payment processing for credit card and subscription transactions.	United States	Payments & Billing
Twilio	Real-time communication provider. Powers WebRTC video, SMS, and WhatsApp messaging within the Blitzz application.	United States	Communication
Zoho	Billing and subscription management, including invoices and renewal reminders.	United States	Communication

Data Processing Locations

United States

16 sub-processors

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1 sub-processor

Frequently Asked Questions

How many sub-processors does Blitzz use?

Blitzz uses 17 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Blitzz's main sub-processors?

Blitzz's sub-processors include Amazon Web Services (Used on a limited basis for select supporting services such as analytics and compute. Does not host core Blitzz application data.), Anthropic (AI model provider powering intelligent features such as AI Knowledge Base, agent assistance, and automated troubleshooting within Blitzz products.), Daily (Video calling infrastructure for select use cases, including Blitzz Cobrowse sessions.), Firebase Analytics (Mobile and web application crash reporting and diagnostics.), Freshworks (Internal customer relationship management and support ticket tracking.), and 12 more.

Where does Blitzz process data?

Blitzz's sub-processors are located in United States, —.