Name	Purpose	Location	Category
Amazon Web Services	Hosting services for the core Smartsheet application. Ancillary AWS offerings include monitoring, error logging, and analytics services for the hosted application.	United States	Cloud Infrastructure
Amplitude	Command AI processes comments, requests, and questions submitted by Customer to the onboarding chatbot assistant included in the Smartsheet application.	United States	AI & Machine Learning
Atlassian	Confluence houses internal team documentation, which may include customer support or technical incident response.	United States	Customer Support
Avalara	Sales tax and/or VAT obligation calculator which uses billing information provided either via the in-application billing and payments feature or on the customer’s order form.	United States	Payments & Billing
Blitline	File conversion functionality for the File Library feature.	United States
Datadog	Application monitoring, telemetry, and metric services.	United States	Analytics & Monitoring
Google	Google Workspace processes email messages. Customer Content may be processed by Google Workspace but only if Customer chooses to provide Customer Content in email interactions with Smartsheet staff.	United States	Communication
MessageBird	Sparkpost processes and delivers emails sent from the Smartsheet application.	United States	Communication
Microsoft	Azure OpenAI processes Customer Content submitted to AI tools that assist users with generating formulas, text, and summaries; analyzing data; and processing support tickets submitted to the Get Help feature.	United States	AI & Machine Learning
Mux	Video transcoding service to process videos uploaded to the File Library feature.	United States
One More Cloud	Search functionality for the File Library feature.	United States
Oracle	Netsuite processes billing and payment transactions for all Smartsheet customers.	United States	Payments & Billing
PayPal Holdings	Payflow Gateway processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications.	United States	Payments & Billing
Rollbar	Error logging for the File Library feature.	United States	Analytics & Monitoring
Salesforce	Service Cloud provides customer support services. Customer Content may be processed by Service Cloud but only if Customer chooses to provide Customer Content in a support interaction.	United States	Cloud Infrastructure
Slack	Internal team communication tool, which may include customer support or technical incident response information.	United States	Customer Support
Smartsheet	Internal work management platform, which may include customer support, product feedback, or technical incident response information.	United States	Customer Support
Snowflake	Data warehouse to support the Work Insights application feature and business intelligence services and log repository.	United States	Analytics & Monitoring
Snowflake	Provides data analytics services. Customer Content may be processed by Snowflake but only if Customer chooses to provide Customer Content when engaging with Smartsheet value realization services.	United States	Analytics & Monitoring
Stripe	Processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications.	United States	Payments & Billing
TaskUs	Provides customer support services. Customer Content may be processed by TaskUs but only if Customer chooses to provide Customer Content in a support interaction.	Philippines	Customer Support
Ujwal	Level AI provides Smartsheet with services to aid customer support personnel. Customer Content may be processed by Level AI but only if Customer chooses to provide Customer Content in a support interaction.	United States	AI & Machine Learning
Unbabel	Provides translation services for Smartsheet Support. Customer Content may be processed by Unbabel but only if Customer chooses to provide Customer Content in a support interaction.	United States	Customer Support

Data Processing Locations

United States

22 sub-processors

Philippines

1 sub-processor

Frequently Asked Questions

How many sub-processors does Brandfolder use?

Brandfolder uses 23 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Brandfolder's main sub-processors?

Brandfolder's sub-processors include Amazon Web Services (Hosting services for the core Smartsheet application. Ancillary AWS offerings include monitoring, error logging, and analytics services for the hosted application.), Amplitude (Command AI processes comments, requests, and questions submitted by Customer to the onboarding chatbot assistant included in the Smartsheet application.), Atlassian (Confluence houses internal team documentation, which may include customer support or technical incident response.), Avalara (Sales tax and/or VAT obligation calculator which uses billing information provided either via the in-application billing and payments feature or on the customer’s order form.), Blitline (File conversion functionality for the File Library feature.), and 18 more.

Where does Brandfolder process data?

Brandfolder's sub-processors are located in United States, Philippines.