Crescendo

crescendo.ai &nearr;AI/Customer Experience

Crescendo provides AI-driven customer experience solutions through chat, voice, and email assistants.

19sub-processors

HeadquartersSan Francisco, United States

Founded2021

Size201-1000

MarketB2B

PublicPrivate

ProductsAI Chat Assistant, AI Voice Assistant, AI Email Assistant, Shopping Assistant, Multimodal AI, Managed AI Services, CX Insights, Brand Aligned Support, Agent Assist, Omnichannel AI

View source page &nearr;

By Category

AI & Machine Learning7

Cloud Infrastructure4

All Sub-Processors

Name	Purpose	Location	Category
Amazon Nova Sonic (Amazon Web Services, Inc.)	Speech-to-text, Text-to-speech, real-time conversations	United States	AI & Machine Learning
Deepgram	Automatic speech recognition: call recordings	United States	Engineering
Elastic	Cloud hosting services	United States	Cloud Infrastructure
ElevenLabs	Text to Speech, Real Time conversations	United States	AI & Machine Learning
Google	Google Cloud Platform: cloud hosting services	United States	Cloud Infrastructure
Google	Google PaLM 2: AI service provider, transcripts	United States	AI & Machine Learning
Google	Google Workspace: file storage, content collaboration, communications	United States	Cloud Infrastructure
Groq	Real time conversations, transcripts, and CX insights	United States
Guru Technologies	AI-powered knowledge platform	United States	AI & Machine Learning
HubSpot	CRM – manage prospect/customer contact data, track interactions, send sales/marketing/support communications	United States	Customer Support
Microsoft	Azure: text-to-speech, real time conversations, transcripts, CX Insights	United States	AI & Machine Learning
OpenAI	AI service provider: real time conversations, transcriptions, CX insights	United States	AI & Machine Learning
Redis	Cache: transcripts	United States
Salesforce Inc. (Slack)	Internal communication tool	United States	Communication
Soniox	Text to Speech and Real Time conversations	United States	AI & Machine Learning
Twilio	Telephony: voicebot and inbound telephony	United States	Communication
Twilio Inc. (Sendgrid)	Outbound emails, transcripts	United States	Communication
Venn US	Secure BYO-PC technology	United States
Zendesk	Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts	United States	Cloud Infrastructure

Data Processing Locations

United States

19 sub-processors

Frequently Asked Questions

How many sub-processors does Crescendo use?

Crescendo uses 19 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Crescendo's main sub-processors?

Crescendo's sub-processors include Amazon Nova Sonic (Amazon Web Services, Inc.) (Speech-to-text, Text-to-speech, real-time conversations), Deepgram (Automatic speech recognition: call recordings), Elastic (Cloud hosting services), ElevenLabs (Text to Speech, Real Time conversations), Google (Google Cloud Platform: cloud hosting services), and 14 more.

Where does Crescendo process data?

Crescendo's sub-processors are located in United States.