Name	Purpose	Location	Category
Abacus.ai	Operationalization of machine learning models	USA	AI & Machine Learning
Amazon Web Services (“AWS”)	Data storage, database hosting, and content distribution network (“CDN”) services.	USA, Canada, Ireland	Cloud Infrastructure
Argos	Translation services for professional services customers.	Poland	Content & Localization
Azure OpenAI	Machine Learning services to support AI product features.	USA	AI & Machine Learning
Functional Software Inc. (Sentry.io)	Application error capturing and site health monitoring.	USA	Analytics & Monitoring
Google	Open-text response translation; hosts survey and respondent assets; NLP for respondent data.	USA	AI & Machine Learning
Heroku	Application host and data store.	USA
Inginit	Professional services project coordination (contractors).	India	Professional Services
IPdata	Geolocation lookup for respondents.	USA
Jira	Workflow management tool used to report, investigate and resolve product issues and outages.	USA	Collaboration
Microsoft (Sharepoint)	Internal document repository.	USA
OpenAI	Machine Learning services to support AI product features.	USA	AI & Machine Learning
Salesforce	Customer Support.	USA	Customer Support
ScaleGrid	Database hosting.	Ireland	Cloud Infrastructure
Snowflake	Storage of usage data for analytics and product development, and quality analysis of de-identified response data.	USA	Cloud Infrastructure
Sparkpost (MessageBird)	Email delivery service.	USA	Communication
Twilio	SMS delivery.	USA	Communication
Upwork	Professional services, customer support, and engineering team augmentation (contractors).	USA, Australia, Italy, Philippines, Brazil	Customer Support
Xoriant, InfoSol, Tredence, Impetus, Valuelabs	Data & Analytics team task augmentation (contractors).	India	Analytics & Monitoring

Data Processing Locations

USA

13 sub-processors

India

2 sub-processors

USA, Canada, Ireland

1 sub-processor

Poland

1 sub-processor

Ireland

1 sub-processor

USA, Australia, Italy, Philippines, Brazil

1 sub-processor

Frequently Asked Questions

How many sub-processors does SurveyMonkey use?

SurveyMonkey uses 19 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are SurveyMonkey's main sub-processors?

SurveyMonkey's sub-processors include Abacus.ai (Operationalization of machine learning models), Amazon Web Services (“AWS”) (Data storage, database hosting, and content distribution network (“CDN”) services.), Argos (Translation services for professional services customers.), Azure OpenAI (Machine Learning services to support AI product features.), Functional Software Inc. (Sentry.io) (Application error capturing and site health monitoring.), and 14 more.

Where does SurveyMonkey process data?

SurveyMonkey's sub-processors are located in USA, India, USA, Canada, Ireland, Poland, Ireland, USA, Australia, Italy, Philippines, Brazil.