Name	Purpose	Location	Category
Amazon Web Services, Inc. (and its regional affiliates)	Public cloud provider	Brazil, Canada, Germany, India, Ireland, Singapore, Australia, USA, United Kingdom, South Africa, Indonesia	Cloud Infrastructure
Atlassian	Management of agile user stories to assist with the development of FICO’s SaaS Services for the purposes of enhancement and debugging.	United States	Engineering
Colt Technology Services Group	Voice services for clients in Europe	United Kingdom	Communication
Cybersource	Phone Number Insights for clients in the United States	United States
Google	Text-to-Speech services for clients globally	United States	AI & Machine Learning
Grapevine Interactive (Pty)	A2P messaging for clients in South Africa	South Africa	Communication
Infobip	A2P messaging for clients globally	United States	Communication
JT Jersey	Phone Number Insights for clients in Europe	United Kingdom
Khoros	Community platform services, online content management, moderation and analytics, with respect to Fair Isaac Products and SaaS Services.	United States	Analytics & Monitoring
Marcatel Telecommunications	Voice services for clients in Mexico	Mexico	Communication
Media4u	A2P messaging for clients in Japan	Japan	Communication
Microsoft	Business productivity software for clients globally	United States	Collaboration
NetNumber Global Data Services	Phone Number Insights for clients in the United States	United States
Neustar Info Services	KYC data verification in the United States	United States
Okta	Identity and Authentication for clients globally	United States	Security & Identity
Ping Identity	Comprehensive identity management services for FICO Platform	United States	Security & Identity
Prove Identity	Phone Number Insights for clients globally	United States
Saicom Voice Services	A2P messaging and voice services for clients in South Africa	South Africa	Communication
Salesforce	Customer relationship management for clients globally	United States	CRM
ServiceNow	Customer support and ticketing for clients globally	United States	Customer Support
Simwood ESMS	Voice services for clients in the United Kingdom	United Kingdom	Communication
Sinch America	A2P messaging for clients globally	United States	Communication
Splunk	System logs and analysis for clients globally	United States
Tata Communications	Voice services for clients in Singapore	United States	Communication
Twilio	Application to person messaging, voice services, and information relating to phone numbers required for CCS	United States	Communication
Zoom	Video and Teleconferencing for clients globally	United States	Communication

Data Processing Locations

United States

18 sub-processors

United Kingdom

3 sub-processors

South Africa

2 sub-processors

Brazil, Canada, Germany, India, Ireland, Singapore, Australia, USA, United Kingdom, South Africa, Indonesia

1 sub-processor

Mexico

1 sub-processor

Japan

1 sub-processor

Frequently Asked Questions

How many sub-processors does FICO use?

FICO uses 26 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are FICO's main sub-processors?

FICO's sub-processors include Amazon Web Services, Inc. (and its regional affiliates) (Public cloud provider), Atlassian (Management of agile user stories to assist with the development of FICO’s SaaS Services for the purposes of enhancement and debugging.), Colt Technology Services Group (Voice services for clients in Europe), Cybersource (Phone Number Insights for clients in the United States), Google (Text-to-Speech services for clients globally), and 21 more.

Where does FICO process data?

FICO's sub-processors are located in United States, United Kingdom, South Africa, Brazil, Canada, Germany, India, Ireland, Singapore, Australia, USA, United Kingdom, South Africa, Indonesia, Mexico, Japan.