Freshworks

freshworks.com &nearr;Customer Experience, AI/ML

Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.

32sub-processors

HeadquartersSan Mateo, United States

Founded2010

Size1001-5000

MarketB2B

PublicYes (FRSH)

ProductsFreshservice, Freshdesk Omni, Freddy AI, IT Service Management, Customer Service Software, Employee Experience Solutions, AI Automation, Helpdesk Solutions, Support Software, CRM Solutions

View source page &nearr;

By Category

Uncategorized14

Cloud Infrastructure3

Analytics & Monitoring3

Communication3

Automation & Integration2

Customer Support2

HR & People1

Data Processing & Storage1

Legal & Compliance1

Content & Localization1

AI & Machine Learning1

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services	Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted.	US, EU, AUS, IND, ME	Cloud Infrastructure
Appcues	Provides quick tours, tips, and tutorials for customers.	US
Automattic	Provides spam filtering for forums in Freshdesk using Akismet.	US, EU
Calendly	Allows users to book meetings with Freshworks' teams for onboarding and setting up accounts.	US	HR & People
Cloudflare	Provides Web Application Firewall, DDoS Protection, and CDN services.	US, EU, AUS, IND	Cloud Infrastructure
Databricks	Used to process and store customer data within the data lake environment.	US, EU, IND, AUS, MEC	Data Processing & Storage
Dropbox	Used to send quotes for signature through DropboxSign.	US, EU, AUS	Legal & Compliance
e6data	Provides a SQL query engine for dynamic reporting and analytics features.	US, EU, IND, AUS, MEC	Analytics & Monitoring
Freshworks	Support and maintenance of Freshworks products.	Germany
Freshworks	Support and maintenance of Freshworks products.	France
Freshworks Australia	Support and maintenance of Freshworks products.	Australia
Freshworks Technologies	Support and maintenance of Freshworks products.	Netherlands
Freshworks Technologies	Support and maintenance of Freshworks products.	Singapore
Freshworks Technologies Private	Support and maintenance of Freshworks products.	India
Freshworks Technologies UK	Support and maintenance of Freshworks products.	United Kingdom
FullContact	Allows customers to enrich contacts with additional social or publicly available information.	US
Google	Provides a catalog of open-source fonts and icons.	US
Google	Firebase Analytics helps understand app performance and usage metrics.	US	Analytics & Monitoring
Google	Offers translation of interaction messages to provide multilingual support.	US, EU, AUS, IND	Content & Localization
Hertza L.L.C. D/B/A ZeroBounce	Email platform service to improve email marketing campaigns and validations.	EU	Communication
Inline Manual	Provides quick tours, tips, and tutorials for customers.	US
Mailgun Technologies	Used by Freshsuccess as an email service provider to deliver bulk email campaigns.	US	Communication
Merge API	Enables integration between Freshworks products and other software applications.	US, EU	Automation & Integration
Microsoft	Provides various AI functionalities for Freshworks products.	US, EU, IND	AI & Machine Learning
Microsoft	Used to collect customer feedback on the product through surveys.	US, EU, AUS, IND	Customer Support
Natero Ireland	Support and maintenance of Freshworks products.	Ireland
Rchilli	Used in Freshteam to parse through resumes submitted.	US
SendGrid	Backup service provider to cover for any emergencies when customers are not using an external mail service.	US	Customer Support
Snowflake	Analytic data warehouse service used for dynamic reporting and analytics features.	US, EU, AUS, IND	Analytics & Monitoring
Twilio	Provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.	US	Communication
Wiz	Continuously scans and analyzes cloud environments for security risks.	US, EU, IND, AUS, MEC	Cloud Infrastructure
Workato	Integration platform for building integrations between Freshworks products and other software.	US, EU	Automation & Integration

Data Processing Locations

10 sub-processors

US, EU, AUS, IND

4 sub-processors

US, EU

3 sub-processors

US, EU, IND, AUS, MEC

3 sub-processors

US, EU, AUS, IND, ME

1 sub-processor

US, EU, AUS

1 sub-processor

Germany

1 sub-processor

France

1 sub-processor

Frequently Asked Questions

How many sub-processors does Freshworks use?

Freshworks uses 32 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Freshworks's main sub-processors?

Freshworks's sub-processors include Amazon Web Services (Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted.), Appcues (Provides quick tours, tips, and tutorials for customers.), Automattic (Provides spam filtering for forums in Freshdesk using Akismet.), Calendly (Allows users to book meetings with Freshworks' teams for onboarding and setting up accounts.), Cloudflare (Provides Web Application Firewall, DDoS Protection, and CDN services.), and 27 more.

Where does Freshworks process data?

Freshworks's sub-processors are located in US, US, EU, AUS, IND, US, EU, US, EU, IND, AUS, MEC, US, EU, AUS, IND, ME, US, EU, AUS, Germany, France.