Question 1

How many sub-processors does Zep AI use?

Accepted Answer

Zep AI uses 11 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Zep AI's main sub-processors?

Accepted Answer

Zep AI's sub-processors include Amazon Web Services (Cloud infrastructure services used to host and operate Zep's platform, including storage of customer data and execution of application workloads.), Datadog (Observability services used for infrastructure monitoring, log processing, metric collection, and application-level diagnostics.), Google LLC (Gemini) (Large-language-model processing used for summarization, extraction, and related AI transformations of customer-submitted data.), Hatchet Technologies (Managed job-orchestration services used for scheduling and executing background processing tasks.), Intercom (Customer communication platform used for support interactions and related messaging.), and 6 more.

Question 3

Where does Zep AI process data?

Accepted Answer

Zep AI's sub-processors are located in United States.

Name	Purpose	Location	Category
Amazon Web Services	Cloud infrastructure services used to host and operate Zep's platform, including storage of customer data and execution of application workloads.	United States	Cloud Infrastructure
Datadog	Observability services used for infrastructure monitoring, log processing, metric collection, and application-level diagnostics.	United States	Cloud Infrastructure
Google LLC (Gemini)	Large-language-model processing used for summarization, extraction, and related AI transformations of customer-submitted data.	United States	AI & Machine Learning
Hatchet Technologies	Managed job-orchestration services used for scheduling and executing background processing tasks.	United States	Automation & Integration
Intercom	Customer communication platform used for support interactions and related messaging.	United States	Customer Support
Kapa.ai	AI-powered documentation and support services used to provide customer assistance and knowledge-base interactions.	United States	AI & Machine Learning
Kinde Australia	Authentication and user-identity management services for Zep's customer-facing applications.	United States	Security & Identity
Microsoft Corporation (Azure)	Cloud compute and storage services supporting model inference, data processing, and operation of Zep-managed workloads.	United States	Cloud Infrastructure
OpenAI	Large-language-model processing used to transform customer-submitted data, including extraction, summarization, and generation tasks.	United States	AI & Machine Learning
PostHog	Product analytics services used to measure feature usage and application performance.	United States	Analytics & Monitoring
turbopuffer	Search-indexing and retrieval services used to accelerate vector and text-based queries within the Zep platform.	United States

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