Name	Purpose	Location	Category
Airship	Mobile push notifications which might contain PII	USA, EU	Communication
Akamai	Content delivery network	Worldwide	Content & Localization
Akismet	Spam detection	USA and Australia
Atlassian (Jira)	Product support tool for Professional Services issue tracking and project management	USA	Analytics & Monitoring
Auth0	User authentication	Germany	Security & Identity
AWS Australia	Cloud hosting	Australia	Cloud Infrastructure
AWS Ireland	Cloud hosting	Ireland	Cloud Infrastructure
AWS USA	Cloud hosting	USA	Cloud Infrastructure
Box	File storage for Customers using the 'File Preview Feature'	USA	Cloud Infrastructure
Brightcove	Video playback and storage	USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden	Cloud Infrastructure
Clarotest Consulting Lab	Some access to customer data as part of outage mitigation	Argentina
Cloudflare	Web firewall and CDN	Worldwide	Cloud Infrastructure
Crossover Markets	Recruiting, HR services	USA	HR & People
Customer.io	CRM	USA	CRM
Domo	Business intelligence and data visualization tool	USA	Analytics & Monitoring
ESW Operations	Customer support platform	EU	Customer Support
ETI	Migrations	Bulgaria, Italy, and UK
Fastly	Content delivery network	Worldwide	Content & Localization
Google	Email and document management	USA/EU	Communication
Litmos	Learning management system used to host product training content	USA
MongoDB	Database management	Belgium
Pendo	In-app help, guidance, and announcements	USA
Read AI	Meeting assistant, used for recording, taking notes and summarizing meetings	USA
Salesforce	Customer relationship management	USA	CRM
SendGrid	Email service provider used to send emails	USA, UK, India, and Japan	Communication
Sentry.io	Error reporting	USA	Analytics & Monitoring
Sumo Logic	Log collection and storage	Australia	Cloud Infrastructure
Sumo Logic	Log collection and storage	USA	Cloud Infrastructure
Sunshine Conversations	Extends conversational capabilities	USA and EU
Talkwalker	Deep listening services for select Strategic Services Customers	EU (Germany)
Twilio	Provides programmable communication products and services, primarily in the form of APIs	USA	Communication
Vertex AI (Google Cloud)	Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)	USA, UK, Australia	AI & Machine Learning
VoiceFlow	Support Chatbot	Canada	AI & Machine Learning
Workato	System integration	USA	Automation & Integration
Zencoder (Brightcove)	Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets	USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden	Marketing & Advertising

Data Processing Locations

USA

14 sub-processors

Worldwide

3 sub-processors

Australia

2 sub-processors

USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden

2 sub-processors

USA, EU

1 sub-processor

USA and Australia

1 sub-processor

Germany

1 sub-processor

Ireland

1 sub-processor

Frequently Asked Questions

How many sub-processors does Atlas use?

Atlas uses 35 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Atlas's main sub-processors?

Atlas's sub-processors include Airship (Mobile push notifications which might contain PII), Akamai (Content delivery network), Akismet (Spam detection), Atlassian (Jira) (Product support tool for Professional Services issue tracking and project management), Auth0 (User authentication), and 30 more.

Where does Atlas process data?

Atlas's sub-processors are located in USA, Worldwide, Australia, USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden, USA, EU, USA and Australia, Germany, Ireland.