Name	Purpose	Location	Category
Alicloud Global	Infrastructure services to host the applications	Dubai, UAE	Cloud Infrastructure
Alicloud Global	Infrastructure services to host the applications	HK, UAE	Cloud Infrastructure
Chargebee	Used for Customer subscription management	EU / USA	Payments & Billing
Cyclr	Integration platform towards Liana’s products	Sweden	Automation & Integration
DNA Oyj	Shared MTA hosting	Finland	Cloud Infrastructure
Gainsight	Used for product analytics	EU / USA	Analytics & Monitoring
Garba	Used to save, analyze and process customer meeting transcripts to generate internal insights with prior consent from customers.	EU
Google	GCP is used for Logs, Monitoring, Alarming, LianaAccount hosting, Minor background microservices	Finland / EU	Cloud Infrastructure
Hetzner	Shared MTA hosting	Germany	Cloud Infrastructure
Monday.com	Liana uses Monday.com as a work management platform to organize projects, tasks, and team collaboration.	Frankfurt, EU	Collaboration
Okta Identity Ireland	User authentication and authorization	EU	Security & Identity
Peakford	Backup management in Hetzner datacenters	Germany	Cloud Infrastructure
Pipedrive	Liana uses Pipedrive as a customer relationship management (CRM) tool to manage sales activities and customer interactions	EEA	CRM
Startdeliver	Used as a CSM platform to manage customer interactions and analyze customer insights.	EU
Twilio Ireland	Used for text message sending (MFA)	EU	Security & Identity
Upcloud	Private MTA hosting, only use if there’s private MTAs in question.	Helsinki, Finland	Cloud Infrastructure
Zendesk	Liana uses Zendesk as a Customer Support Platform to manage service requests and communication with clients.	EEA	Customer Support

Data Processing Locations

4 sub-processors

EU / USA

2 sub-processors

Germany

2 sub-processors

EEA

2 sub-processors

Dubai, UAE

1 sub-processor

HK, UAE

1 sub-processor

Sweden

1 sub-processor

Finland

1 sub-processor

Frequently Asked Questions

How many sub-processors does Lianatech use?

Lianatech uses 17 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Lianatech's main sub-processors?

Lianatech's sub-processors include Alicloud Global (Infrastructure services to host the applications), Alicloud Global (Infrastructure services to host the applications), Chargebee (Used for Customer subscription management), Cyclr (Integration platform towards Liana’s products), DNA Oyj (Shared MTA hosting), and 12 more.

Where does Lianatech process data?

Lianatech's sub-processors are located in EU, EU / USA, Germany, EEA, Dubai, UAE, HK, UAE, Sweden, Finland.