Name	Purpose	Location	Category
Amazon Web Services	Hosting of the core Litera Transact application and files	Customer's chosen geographic region	Cloud Infrastructure
Atlassian Suite of Products	Issue tracking and product development tools	United States	Analytics & Monitoring
Forethought Technologies	Support for automated ticket triage and routing	USA West (Primary), USA East (Backups)	Customer Support
Intellek	Provides interactive training services on Litera products	United States
Microsoft Azure	Hosting of the Comparison sub-application and database	Customer's chosen geographic region	Cloud Infrastructure
Mimecast	Mail filter and spam prevention tool processing incoming email customer support	United States	Customer Support
NewRelic	Logging platform for analytics on Service application and infrastructure logs	United States	Cloud Infrastructure
Office 365	Corporate email and collaboration resources for business-to-business correspondence	United States	Communication
Pendo	Analytics for user interaction insights and notifications	United States	Analytics & Monitoring
Salesforce	Customer relationship management (CRM) to track and manage customer support requests	United States	Customer Support
Y Meadows	AI-based application for directing customer support email cases using APIs and web-based automations	United States	AI & Machine Learning
Zoom Contact Center	Inbound/outbound call routing and call distribution to support team	United States

Data Processing Locations

United States

9 sub-processors

Customer's chosen geographic region

2 sub-processors

USA West (Primary), USA East (Backups)

1 sub-processor

Frequently Asked Questions

How many sub-processors does Litera use?

Litera uses 12 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Litera's main sub-processors?

Litera's sub-processors include Amazon Web Services (Hosting of the core Litera Transact application and files), Atlassian Suite of Products (Issue tracking and product development tools), Forethought Technologies (Support for automated ticket triage and routing), Intellek (Provides interactive training services on Litera products), Microsoft Azure (Hosting of the Comparison sub-application and database), and 7 more.

Where does Litera process data?

Litera's sub-processors are located in United States, Customer's chosen geographic region, USA West (Primary), USA East (Backups).