Name	Purpose	Location	Category
Adaptive Mobile	Prevention of illegal or unwanted communications over Twilio’s messaging services	USA	Communication
Amazon Bedrock - Anthropic Claude	Vendor for AI functionality in product	USA	AI & Machine Learning
Amazon Web Services	Infrastructure Provider providing hosting services and storage.	USA	Cloud Infrastructure
Amazon Web Services	Automation and storage services for marketing campaigns.	USA	Cloud Infrastructure
Amazon Web Services	Streaming and interactive video.	USA
Amazon Web Services	Text to speech functionality for customers using Amazon Polly, Amazon Comprehend, and Amazon Transcribe.	USA	AI & Machine Learning
Amazon Web Services	Infrastructure Provider providing hosting services and storage.	USA or EU (Dublin) as selected by customers	Cloud Infrastructure
Amazon Web Services	Routing and transmission of emails.	USA	Communication
Clickhouse	Routing and transmission of emails	USA, EU	Communication
DataBank	Infrastructure Provider providing hosting services and storage.	North America	Cloud Infrastructure
Datadog	Operational monitoring	USA	Analytics & Monitoring
Deepgram	Speech to text and text to speech APIs	USA	AI & Machine Learning
Digital Realty	Infrastructure Provider providing hosting services and storage.	North America, EU	Cloud Infrastructure
DVELP/Sabio	Connectivity services to customer’s Google CCAI instance.	UK, Belgium, Finland, Germany, Netherlands, and Poland
ElevenLabs	AI features as enabled by customer for the purpose of summarization and sentiment analysis	USA, EU	AI & Machine Learning
GoodData	Data analytics functionality for customers who have enabled the feature in Twilio Flex.	USA	Analytics & Monitoring
Google	Speech recognition functionality for customers who have enabled the feature on supported products.	USA	Customer Support
Google	Data storage compute and queries	USA or EU (Zurich & London) as selected by Customers	Cloud Infrastructure
Google RCS	Message delivery for outbound/inbound Twilio Verify services.	USA, Chile, Ireland, Netherlands, Denmark, Finland, Belgium, Taiwan, Japan, Singapore	Logistics & Delivery
Lumen	Infrastructure Provider providing hosting services and storage.	North America	Cloud Infrastructure
Meta	Outbound/inbound message delivery	USA	Logistics & Delivery
Microsoft Azure	Speech recognition functionality for customers who have enabled the feature on supported products.	USA, EU	Customer Support
OpenAI	Customer.AI features as enabled by customer for the purpose of summarization and sentiment analysis	USA	AI & Machine Learning
OpenAI	Customer.AI features as enabled by customer for the purpose of generating audiences	USA	AI & Machine Learning
OpenAI	Customer.AI features as enabled by customer for the purpose of summarization, sentiment analysis and disposition	USA	AI & Machine Learning
Snowflake	Automation and storage services for Marketing Campaigns	USA	Cloud Infrastructure
Temporal Cloud	Scheduling and execution of the customer defined workflows.	USA	Collaboration
Twilio	Provision of the Twilio Services	USA
VoiceBase	Transcription services for customers who have enabled transcriptions on supported products.	USA	Customer Support

Data Processing Locations

USA

19 sub-processors

USA, EU

3 sub-processors

North America

2 sub-processors

USA or EU (Dublin) as selected by customers

1 sub-processor

North America, EU

1 sub-processor

UK, Belgium, Finland, Germany, Netherlands, and Poland

1 sub-processor

USA or EU (Zurich & London) as selected by Customers

1 sub-processor

USA, Chile, Ireland, Netherlands, Denmark, Finland, Belgium, Taiwan, Japan, Singapore

1 sub-processor

Frequently Asked Questions

How many sub-processors does Segment use?

Segment uses 29 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Segment's main sub-processors?

Segment's sub-processors include Adaptive Mobile (Prevention of illegal or unwanted communications over Twilio’s messaging services), Amazon Bedrock - Anthropic Claude (Vendor for AI functionality in product), Amazon Web Services (Infrastructure Provider providing hosting services and storage.), Amazon Web Services (Automation and storage services for marketing campaigns.), Amazon Web Services (Streaming and interactive video.), and 24 more.

Where does Segment process data?

Segment's sub-processors are located in USA, USA, EU, North America, USA or EU (Dublin) as selected by customers, North America, EU, UK, Belgium, Finland, Germany, Netherlands, and Poland, USA or EU (Zurich & London) as selected by Customers, USA, Chile, Ireland, Netherlands, Denmark, Finland, Belgium, Taiwan, Japan, Singapore.