Name	Purpose	Location	Category
Alta.AI	Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)	United States	AI & Machine Learning
Amazon Web Services	Used to run API services and main storage services	United States	Cloud Infrastructure
Anthropic	LLM provider for Sendbird's AI Agent product (customer-facing inference) and internal development workflows including code generation and review, powered by Anthropic's Claude API	United States	AI & Machine Learning
Asana	Project management tool used to manage customer implementation projects and related tasks	United States	Collaboration
AssemblyAI	Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality	United States	AI & Machine Learning
Atlassian	Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations	Australia	Cloud Infrastructure
Cartesia	Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality	United States	AI & Machine Learning
Centralize	Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships	United States	CRM
Cerebras Systems	Cloud-based AI inference infrastructure to support Sendbird’s AI agent features	United States and European Union	Cloud Infrastructure
Clay	Data enrichment platform with AI powered functionality	United States	AI & Machine Learning
Cohere	Improves quality of RAG process in AI products by reranking API powered by Rerank models	Canada and United States	AI & Machine Learning
CyberHaven	Data Loss Prevention (DLP) solution	United States
Datadog	IT infrastructure monitoring	United States	Cloud Infrastructure
Docusign	Electronic signatures provider	United States	Legal & Compliance
DocuSmart, Inc. (dba Lexion)	Contract management system	United States	Legal & Compliance
Drata	Compliance monitoring tool and Trust Center	United States	Analytics & Monitoring
FiveTran	Data pipeline platform	United States	Data Processing & Storage
Gainsight	Customer success platform with AI summary functionality (StaircaseAI)	United States	AI & Machine Learning
Gong	AI conversation intelligence for generating account briefs and follow up activities, understanding opportunity health, developing informed forecast, and using scorecards to measure sales skills and performance	United States	AI & Machine Learning
Google	Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development	United States	AI & Machine Learning
Langfuse	Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application	United States	AI & Machine Learning
Leandata	Lead routing platform	United States
LiveKit	Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality	United States	Cloud Infrastructure
Looker Data Sciences	Business intelligence platform	United States	Analytics & Monitoring
Marketo	Marketing automation platform	United States	Marketing & Advertising
MessageBird	SMS service provider	Netherlands	Communication
Microsoft Azure (e.g., Azure OpenAI, Document Intelligence)	Used to power AI features like language model inference and document parsing	United States	AI & Machine Learning
NHN Cloud	SMS service provider	South Korea	Communication
OpenAI	Provides processing of large language models via API	United States	AI & Machine Learning
Panther Labs	Security information and event management	United States	Security & Identity
Salesforce	Customer relationship management platform	United States	CRM
SalesLoft	Sales engagement platform	United States	Sales
Sendbird Korea	Sendbird subsidiary	South Korea
Sentry	Error monitoring software	United States	Analytics & Monitoring
Stripe	Online payment processing	United States	Payments & Billing
Supabase	Backend infrastructure used to support internal operational tooling and analytics workflows	United States	Cloud Infrastructure
Telnyx	PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent	United States	AI & Machine Learning
Twilio	Phone number, Voice, and Messaging (SMS, OTP) API provider	United States	Communication
Twingate	Secure remote access to private resources using a Zero Trust, identity-based networking model	United States	Security & Identity
Vercel	Hosting platform used to operate internal developer tooling and productivity workflows	United States	Cloud Infrastructure
Vonage	SMS service provider	United States	Communication
Wispr Flow	AI voice dictation and transcription service	United States	AI & Machine Learning
Zapier	Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools	United States	Analytics & Monitoring
ZeroEntropy	Competitive reranking API which reranks RAG results with customer queries	United States

Data Processing Locations

United States

38 sub-processors

South Korea

2 sub-processors

Australia

1 sub-processor

United States and European Union

1 sub-processor

Canada and United States

1 sub-processor

Netherlands

1 sub-processor

Frequently Asked Questions

How many sub-processors does Sendbird use?

Sendbird uses 44 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Sendbird's main sub-processors?

Sendbird's sub-processors include Alta.AI (Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)), Amazon Web Services (Used to run API services and main storage services), Anthropic (LLM provider for Sendbird's AI Agent product (customer-facing inference) and internal development workflows including code generation and review, powered by Anthropic's Claude API), Asana (Project management tool used to manage customer implementation projects and related tasks), AssemblyAI (Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality), and 39 more.

Where does Sendbird process data?

Sendbird's sub-processors are located in United States, South Korea, Australia, United States and European Union, Canada and United States, Netherlands.