TeamSupport

teamsupport.com &nearr;Customer Support

TeamSupport is an intelligent support platform designed for SaaS companies to improve onboarding, retention, and upselling processes for their customers.

13sub-processors

HeadquartersDallas, United States

Founded2012

Size51-200

MarketB2B

PublicPrivate

ProductsTicket Management System, Customer Analytics, Automated AI Agents, Customer Distress Tracking, Account-Level Insights

View source page &nearr;

By Category

Analytics & Monitoring3

Communication3

Cloud Infrastructure2

Uncategorized2

Security & Identity1

Automation & Integration1

Customer Support1

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services	Provision of communication between customer and customer’s end-users. Data storage.	USA	Cloud Infrastructure
CloudFlare	Fast data transfer, an additional layer in mitigating DDOS attacks	Global for customers on www.snapengage.com; Europe for customers on eu.snapengage.com	Security & Identity
Elastic	Textual search of content in TeamSupport systems.	USA
Google Inc. (Google Cloud Platform)	Provision of communication services between customer and customer’s end-users. Storage.	USA for customers on www.snapengage.com; Europe for customers on eu.snapengage.com	Cloud Infrastructure
logz.io	Log aggregation.	USA
Luzmo	Data analytics	USA	Analytics & Monitoring
NewRelic	Performance monitoring.	USA	Analytics & Monitoring
Pendo	Performance monitoring.	USA	Analytics & Monitoring
Pusher	Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages.	USA for customers on www.snapengage.com and www.teamsupport.com; Europe for customers on eu.snapengage.com	Communication
Salesforce.com, Inc. (dba MuleSoft)	Integration with third party systems.	USA	Automation & Integration
SocketLabs Acquisition	Email Communication	USA	Communication
Transatlantic Staffing	Provision of customer support services on behalf of TeamSupport	South Africa	Customer Support
Twilio (dba Twilio and dba Sendgrid)	Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat features.	USA for customers on www.snapengage.com and www.teamsupport.com; Europe for customers on eu.snapengage.com	Communication

Data Processing Locations

USA

8 sub-processors

USA for customers on www.snapengage.com and www.teamsupport.com; Europe for customers on eu.snapengage.com

2 sub-processors

Global for customers on www.snapengage.com; Europe for customers on eu.snapengage.com

1 sub-processor

USA for customers on www.snapengage.com; Europe for customers on eu.snapengage.com

1 sub-processor

South Africa

1 sub-processor

Frequently Asked Questions

How many sub-processors does TeamSupport use?

TeamSupport uses 13 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are TeamSupport's main sub-processors?

TeamSupport's sub-processors include Amazon Web Services (Provision of communication between customer and customer’s end-users. Data storage.), CloudFlare (Fast data transfer, an additional layer in mitigating DDOS attacks), Elastic (Textual search of content in TeamSupport systems.), Google Inc. (Google Cloud Platform) (Provision of communication services between customer and customer’s end-users. Storage.), logz.io (Log aggregation.), and 8 more.

Where does TeamSupport process data?

TeamSupport's sub-processors are located in USA, USA for customers on www.snapengage.com and www.teamsupport.com; Europe for customers on eu.snapengage.com, Global for customers on www.snapengage.com; Europe for customers on eu.snapengage.com, USA for customers on www.snapengage.com; Europe for customers on eu.snapengage.com, South Africa.