BetterCloud

tricent.com &nearr;SaaS Management

BetterCloud provides an end-to-end SaaS management platform designed for IT to control and optimize SaaS operations, reduce spending, and ensure compliance.

21sub-processors

HeadquartersNew York, United States

Founded2013

Size201-1000

MarketB2B

PublicPrivate

ProductsSaaS Management Platform, User Lifecycle Management, Spend Optimization, File Governance, Automation Workflows, Compliance Tools

View source page &nearr;

By Category

Uncategorized8

Cloud Infrastructure4

Communication4

Collaboration2

Payments & Billing1

AI & Machine Learning1

Analytics & Monitoring1

All Sub-Processors

Name	Purpose	Location	Category
Amazon Web Services	Support contract concierge function for Spend Optimization.	Seattle, WA, USA
Appcues	Analyzes use of the application through programmed specific page events.	Boston, MA, USA
Atlassian	Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance.	Sydney, Australia	Payments & Billing
Auth0	Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.	Bellevue, WA, USA	Cloud Infrastructure
Bugsnag	Detects and analyzes user errors in the application.	San Francisco, CA, USA
Camunda	Workflow Orchestration Service.	San Francisco, CA, USA	Collaboration
Codium Ltd. (dba Qodo)	Detects and analyzes user errors in the application.	Tel Aviv-Yafo, Israel
Customer.io	Sends application emails for customer configured alerts.	Beaverton, Oregon, USA	Communication
Egnyte	Secure File Sharing Tool.	Mountain View, CA, USA	Collaboration
Elevio	Provides in-app support documentation services.	Victoria, Australia
FullStory	Analyzes user behavior while utilizing the application.	Atlanta, GA, USA
Google	API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.	Mountain View, California, USA	Cloud Infrastructure
Marketo	Notifications are coordinated using this application.	San Mateo, CA, USA	Communication
Olark (Habla, Inc.)	Online chat support and AI After Hours support.	Wilmington, DE, USA	AI & Machine Learning
Pendo	Analyzes how users are utilizing the application using programmed specific page events.	Raleigh, NC, USA
Raintank Inc. (dba Grafana Labs)	Analyzes System Metrics and provides Monitoring / Alerting.	New York, NY, USA	Analytics & Monitoring
Salesforce	Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.	San Francisco, CA, USA	Cloud Infrastructure
Twilio	Sends application texts/SMS for customer configured alerts. Sends application emails for customer configured alerts.	San Francisco, CA, USA	Communication
Userflow	User Adoption Software.	San Francisco, CA, USA
Zendesk	Support infrastructure on File Governance (Tricent).	San Francisco, CA, USA	Cloud Infrastructure
Zoom	Video communication & collaboration solution.	San Jose, CA, USA	Communication

Data Processing Locations

San Francisco, CA, USA

6 sub-processors

Seattle, WA, USA

1 sub-processor

Boston, MA, USA

1 sub-processor

Sydney, Australia

1 sub-processor

Bellevue, WA, USA

1 sub-processor

Tel Aviv-Yafo, Israel

1 sub-processor

Beaverton, Oregon, USA

1 sub-processor

Mountain View, CA, USA

1 sub-processor

Frequently Asked Questions

How many sub-processors does BetterCloud use?

BetterCloud uses 21 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are BetterCloud's main sub-processors?

BetterCloud's sub-processors include Amazon Web Services (Support contract concierge function for Spend Optimization.), Appcues (Analyzes use of the application through programmed specific page events.), Atlassian (Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance.), Auth0 (Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.), Bugsnag (Detects and analyzes user errors in the application.), and 16 more.

Where does BetterCloud process data?

BetterCloud's sub-processors are located in San Francisco, CA, USA, Seattle, WA, USA, Boston, MA, USA, Sydney, Australia, Bellevue, WA, USA, Tel Aviv-Yafo, Israel, Beaverton, Oregon, USA, Mountain View, CA, USA.