Name	Purpose	Location	Category
Bitmovin	Replacement video encoding solution for Unily customers due to the retirement of Microsoft’s Azure Media Services.	Austria, EU	Customer Support
Cleverbit Software	Unily customer infrastructure and engineering support services.	Malta, EU	Cloud Infrastructure
Cloudflare	Web Application Firewall (WAF) service -strengthens security by automatically detecting and blocking malicious traffic before it reaches customer environments	EU-U.S. Data Privacy Framework (including UK extension); Standard Contractual Clauses	Security & Identity
Datadog	IIS Log management. IIS logs are used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.	US or EU	Analytics & Monitoring
Merge API	Integration connector providing unified APIs to integrate and sync data between Unily and Customer’s third-party systems. Applicable only to customers opting to use the Unily Glass feature.	US or EU	Automation & Integration
Microsoft Ireland Operations	Hosting Services; Provision of Microsoft AI Services	Ireland	Cloud Infrastructure
Planhat	Customer success solution for the management of customer communications, and health and adoption post product purchase.	Netherlands (EU)	Customer Support
ServiceNow UK	Information Technology Service Management (“ITSM”) tool to support our Service Management practices. To create, track, communicate, manage and audit records.	UK	Communication
Twilio Inc (SendGrid)	Email service provider. Email Simple Mail Transfer Protocol (“SMTP”) Services. Twilio is a Communications Platform offered as a Contact Center as a Service (“CCaaS”).	US	Customer Support
Unily	If Unily Limited is not the Unily party to the agreement, then Unily Limited is acting as a sub-processor for that Unily party.	UK	Security & Identity
Unily	If Unily Inc. is not the Unily party to the agreement, then Unily Inc. is acting as a sub-processor for that Unily party.	US	Security & Identity
Unily Australia	Out-of-hours infrastructure and engineering support services for Unily Inc and Unily Limited customers. Applicable to Premium Support customers only	Australia	Cloud Infrastructure
Unily Group	If Unily Group Limited is not the Unily party to the agreement, then Unily Group Limited is acting as a sub-processor for that Unily party. (For example, if you are contracting with Unily Inc. then Unily Group Limited is acting as a sub-processor for the provision of the services).	UK	Security & Identity

Data Processing Locations

3 sub-processors

US or EU

2 sub-processors

Austria, EU

1 sub-processor

Malta, EU

1 sub-processor

EU-U.S. Data Privacy Framework (including UK extension); Standard Contractual Clauses

1 sub-processor

Ireland

1 sub-processor

Netherlands (EU)

1 sub-processor

Frequently Asked Questions

How many sub-processors does Unily use?

Unily uses 13 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Unily's main sub-processors?

Unily's sub-processors include Bitmovin (Replacement video encoding solution for Unily customers due to the retirement of Microsoft’s Azure Media Services.), Cleverbit Software (Unily customer infrastructure and engineering support services.), Cloudflare (Web Application Firewall (WAF) service -strengthens security by automatically detecting and blocking malicious traffic before it reaches customer environments), Datadog (IIS Log management. IIS logs are used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.), Merge API (Integration connector providing unified APIs to integrate and sync data between Unily and Customer’s third-party systems. Applicable only to customers opting to use the Unily Glass feature.), and 8 more.

Where does Unily process data?

Unily's sub-processors are located in UK, US or EU, US, Austria, EU, Malta, EU, EU-U.S. Data Privacy Framework (including UK extension); Standard Contractual Clauses, Ireland, Netherlands (EU).