Name	Purpose	Location	Category
Algolia	Search of articles for Knowledge Base portal and Assistant. Dobbytec acts as a proxy - no end user data are shared with Algolia	N/A	Customer Support
Brevo	Transactional and educational emails; tracking of sales leads	N/A	Analytics & Monitoring
DocuSign	Signing contracts electronically	N/A	Engineering
Freshworks (Freshdesk)	1st level support - support communication between Customer and DobbyTec	N/A	Communication
Fullstory	Fullstory assumed rights for Usetiful contracts in acquisition of Usetiful.	N/A
Fullstory	User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics.	N/A	Analytics & Monitoring
Google (Google Analytics)	User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics.	N/A	Analytics & Monitoring
Google (G Suite)	DobbyTec uses GSuite as an email and collaboration service.	N/A	Communication
groq	Summarized answers for Knowledge Base searches	N/A	Customer Support
Hetzner	Usetiful service is hosted in Hetzner with data centers located in Germany and Finland.	Germany	Cloud Infrastructure
LinkedIn	Communication between Customer and DobbyTec	N/A	Communication
Make	Sharing of information between systems	N/A
Slack	2nd level support - communication between DobbyTec team members	N/A	Communication
SparkPost	Transactional emails	N/A	Communication
Stripe	Payment and subscription processing	N/A	Payments & Billing
Twitter	Communication between Customer and DobbyTec	N/A	Communication
Xolo	Accounting	N/A	Payments & Billing

Data Processing Locations

N/A

16 sub-processors

Germany

1 sub-processor

Frequently Asked Questions

How many sub-processors does Usetiful use?

Usetiful uses 17 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Usetiful's main sub-processors?

Usetiful's sub-processors include Algolia (Search of articles for Knowledge Base portal and Assistant. Dobbytec acts as a proxy - no end user data are shared with Algolia), Brevo (Transactional and educational emails; tracking of sales leads), DocuSign (Signing contracts electronically), Freshworks (Freshdesk) (1st level support - support communication between Customer and DobbyTec), Fullstory (Fullstory assumed rights for Usetiful contracts in acquisition of Usetiful.), and 12 more.

Where does Usetiful process data?

Usetiful's sub-processors are located in N/A, Germany.