Zendesk

zendesk.com &nearr;Customer Experience, AI/ML, SaaS

Zendesk provides a customer service platform that allows businesses to manage customer interactions across various channels using AI-powered solutions.

23sub-processors

HeadquartersSan Francisco, United States

Founded2007

Size1001-5000

MarketB2B

PublicYes (ZEN)

ProductsZendesk AI Agents, Ticketing System, Messaging and Live Chat, Help Center, Voice, Workforce Management, Copilot, AI Research, Data Privacy and Protection, Quality Assurance

View source page &nearr;

By Category

Analytics & Monitoring8

Cloud Infrastructure7

AI & Machine Learning4

Uncategorized2

Marketing & Advertising1

Communication1

All Sub-Processors

Name	Purpose	Location	Category
Aiven	Provides search and data analytics functionality.	United States, Belgium	Analytics & Monitoring
Amazon Web Services	Cloud Service Provider for All Services	United States, Ireland, Germany, United Kingdom, Japan, Australia	Cloud Infrastructure
Amazon Web Services Australia	Cloud Service Provider	United States, Canada, United Kingdom, Germany, Australia	Cloud Infrastructure
APIHub, Inc. (aka Clearbit)	Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.	United States	Marketing & Advertising
Cloudflare	Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.	Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)	Cloud Infrastructure
Confluent	Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.	United States	Cloud Infrastructure
Datadog	Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.	United States, Germany	Analytics & Monitoring
Deepgram	Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.	No hosting of Service Data	Communication
Fireworks.ai	Provides generative artificial intelligence and natural language processing services.	No hosting of Service Data	AI & Machine Learning
Forge Technology, Inc. (aka Paragon)	Provides integration infrastructure platform services	No hosting of Service Data	Cloud Infrastructure
Functional Software, Inc. (aka Sentry)	Provides cross-platform error monitoring and reporting services.	United States, Germany	Analytics & Monitoring
GoodData	Supports analytics functionality in Insights.	United States	Analytics & Monitoring
Google	Supports translation functionality available to Agents, analytics dashboards and features, and user authorization within Zendesk WFM (Tymeshift).	No hosting of Service Data	Analytics & Monitoring
Google LLC, Google Cloud EMEA	Cloud Service Provider for Zendesk QA (Klaus), AI agents - Advanced (Ultimate)	Zendesk QA (Klaus): Germany, AI agents - Advanced (Ultimate): United States, Belgium	Cloud Infrastructure
Groq	Provides generative artificial intelligence and natural language processing services.	No hosting of Service Data	AI & Machine Learning
Microsoft	Hosts large language models used to provide generative artificial intelligence and natural language processing services.	No hosting of Service Data	AI & Machine Learning
MongoDB	Provides scalable database services used to host select Service Data.	United States, Ireland, Germany, Japan, Australia, AI agents - Advanced (Ultimate): United States, Belgium
MongoDB	Provides scalable database services used to host select Service Data	United States, Canada, United Kingdom, Germany, Australia
OpenAI	Provides generative artificial intelligence and natural language processing services.	No hosting of Service Data	AI & Machine Learning
Raintank, Inc. (aka Grafana Labs)	Provides logging and observability functionality.	United States, Belgium	Analytics & Monitoring
SendGrid	Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.	United States	Analytics & Monitoring
Snowflake	Provides data warehouse and analytics services and supports advanced Analytics Functionality.	United States, Germany	Analytics & Monitoring
Twilio	Supports telecommunication and messaging functionality, including telecommunication infrastructure.	Voice Functionality: United States, Ireland, Australia, Zendesk Sell: United States	Cloud Infrastructure

Data Processing Locations

No hosting of Service Data

7 sub-processors

United States

4 sub-processors

United States, Germany

3 sub-processors

United States, Belgium

2 sub-processors

United States, Canada, United Kingdom, Germany, Australia

2 sub-processors

United States, Ireland, Germany, United Kingdom, Japan, Australia

1 sub-processor

Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.)

1 sub-processor

Zendesk QA (Klaus): Germany, AI agents - Advanced (Ultimate): United States, Belgium

1 sub-processor

Frequently Asked Questions

How many sub-processors does Zendesk use?

Zendesk uses 23 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

What are Zendesk's main sub-processors?

Zendesk's sub-processors include Aiven (Provides search and data analytics functionality.), Amazon Web Services (Cloud Service Provider for All Services), Amazon Web Services Australia (Cloud Service Provider), APIHub, Inc. (aka Clearbit) (Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.), Cloudflare (Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.), and 18 more.

Where does Zendesk process data?

Zendesk's sub-processors are located in No hosting of Service Data, United States, United States, Germany, United States, Belgium, United States, Canada, United Kingdom, Germany, Australia, United States, Ireland, Germany, United Kingdom, Japan, Australia, Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.), Zendesk QA (Klaus): Germany, AI agents - Advanced (Ultimate): United States, Belgium.