Question 1

How many sub-processors does Zscaler use?

Accepted Answer

Zscaler uses 14 sub-processors (third-party data processors) as disclosed on their public sub-processor page.

Question 2

What are Zscaler's main sub-processors?

Accepted Answer

Zscaler's sub-processors include Alibaba Cloud (Hosting for certain features of Zscaler Products to support Customer Users in China), Amazon Web Services (AWS) (Hosting for certain features of Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), Zscaler Deception, ZS Login, Zscaler UVM, Zscaler Breach Predictor, Data Security Posture Management (DSPM), Zscaler Microsegmentation, Zscaler Threat Hunting Service (ZTH), Adaptive Access Engine, Zscaler Network Observability, Zero Trust Gateway, Zero Trust Branch, and Business Insights.), CentraComm Communications (Augmenting Zscaler Support Services for GovCloud Customers, including responding to support tickets), Concentrix (Augmenting Zscaler Support Services, including responding to support tickets), Databricks (Hosting for certain features of Data Security Posture Management (DSPM)), and 9 more.

Question 3

Where does Zscaler process data?

Accepted Answer

Zscaler's sub-processors are located in United States, Hosted globally, China, Bulgaria and India, United States, European Union, Japan, India.

Name	Purpose	Location	Category
Alibaba Cloud	Hosting for certain features of Zscaler Products to support Customer Users in China	China	Cloud Infrastructure
Amazon Web Services (AWS)	Hosting for certain features of Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), Zscaler Deception, ZS Login, Zscaler UVM, Zscaler Breach Predictor, Data Security Posture Management (DSPM), Zscaler Microsegmentation, Zscaler Threat Hunting Service (ZTH), Adaptive Access Engine, Zscaler Network Observability, Zero Trust Gateway, Zero Trust Branch, and Business Insights.	Hosted globally	Cloud Infrastructure
CentraComm Communications	Augmenting Zscaler Support Services for GovCloud Customers, including responding to support tickets	United States	Cloud Infrastructure
Concentrix	Augmenting Zscaler Support Services, including responding to support tickets	Bulgaria and India	Customer Support
Databricks	Hosting for certain features of Data Security Posture Management (DSPM)	United States	Cloud Infrastructure
Google Cloud Platform	Hosting for certain features of cloud infrastructure entitlement management (CIEM), IoT Discovery Report, Zscaler Breach Predictor, Zscaler Network Observability, and Zscaler Copilot	United States, European Union	Cloud Infrastructure
JTP	Augmenting Zscaler Support Services for Customers who require Japanese language capabilities, including responding to support tickets	Japan	Customer Support
Microsoft Corporation (Azure)	Hosting for certain features of Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), Zscaler Digital Experience (ZDX), Business Insights, and Zscaler Network Observability	Hosted globally	Cloud Infrastructure
Momentum Labs	Improving customer support services	United States	Customer Support
Movate (formerly CSS Corp. dba SlashSupport)	Augmenting Zscaler Support Services, including responding to support tickets	India	Customer Support
Salesforce	Customer support platform	United States	Customer Support
SendSafely	Encrypted file exchange platform used for support services	United States
Snowflake	Hosting for certain features of Zscaler Posture Control (ZPC) and Asset Exposure Management	Hosted globally	Cloud Infrastructure
theLoopsai	Improving customer support services	United States	Customer Support

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